[rt-users] CF "applies to" not doing what i think it means?

Ruslan Zakirov ruslan.zakirov at gmail.com
Fri Dec 26 16:45:43 EST 2008

Goto Global-> Custom Fields -> Tickets -> and uncheck the CF.

On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch <rob.munsch at gmail.com> wrote:
> Hello,
> I've created a "tickets" CF for a value, and under Applies To have checked
> the queue i want it to be in.  The other queues i do not want it to appear
> in are unchecked.  However, the CF still appears on every ticket in every
> queue.
> Custom fields for Queues, not Tickets, doesn't seem to be what i'm looking
> for either.  Also, http://wiki.bestpractical.com/view/ManualAdministration
> seems to have some unnecessary steps or perhaps it's just outdated:  it
> talks about going to Queues and selecting the one you want, then going to
> "Custom Fields in the left-hand navigation bar."  However, in 3.8.1 at
> least, there is no subheading of CFs in Queues, just the top-level CF
> option: and results are the same whether i am looking at a queue's config
> first or not.
> Most importantly, assuming i get this straightned out and the CFs are in the
> tickets in queues where i want them and nowhere else: i'm going to want to
> parse email subjects and bodies for text to grab and stuff into the CFs.
> I'm having trouble finding a good starting place for this, however.  I see
> some perl examples for searching for strings i want, but not the "and now
> take what you found and put it in Custom Field Blah."  If all the CFs have
> to be filled in manually, this won't work for us - there's rather a lot of
> automated info coming in, and i need to scarf it down as the ticket is
> created.
> Thanks!
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Best regards, Ruslan.

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