[rt-users] CF "applies to" not doing what i think it means?

[Rob Munsch]

Aha, i see.  I thought that would make it unavailable completely; i see now
it's independent of the queue's applies-to settings.  Thanks!

If anyone else has come across a good "cram text from Subject and Body into
CFs" resource, i'd love to hear it.  If not and i improve my perl enough to
get it right, i'll post.

On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov <ruslan.zakirov at gmail.com>wrote:

> Goto Global-> Custom Fields -> Tickets -> and uncheck the CF.
>
> On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch <rob.munsch at gmail.com> wrote:
> > Hello,
> >
> > I've created a "tickets" CF for a value, and under Applies To have
> checked
> > the queue i want it to be in.  The other queues i do not want it to
> appear
> > in are unchecked.  However, the CF still appears on every ticket in every
> > queue.
> >
> > Custom fields for Queues, not Tickets, doesn't seem to be what i'm
> looking
> > for either.  Also,
> http://wiki.bestpractical.com/view/ManualAdministration
> > seems to have some unnecessary steps or perhaps it's just outdated:  it
> > talks about going to Queues and selecting the one you want, then going to
> > "Custom Fields in the left-hand navigation bar."  However, in 3.8.1 at
> > least, there is no subheading of CFs in Queues, just the top-level CF
> > option: and results are the same whether i am looking at a queue's config
> > first or not.
> >
> > Most importantly, assuming i get this straightned out and the CFs are in
> the
> > tickets in queues where i want them and nowhere else: i'm going to want
> to
> > parse email subjects and bodies for text to grab and stuff into the CFs.
> > I'm having trouble finding a good starting place for this, however.  I
> see
> > some perl examples for searching for strings i want, but not the "and now
> > take what you found and put it in Custom Field Blah."  If all the CFs
> have
> > to be filled in manually, this won't work for us - there's rather a lot
> of
> > automated info coming in, and i need to scarf it down as the ticket is
> > created.
> >
> > Thanks!
> >
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>
>
>
> --
> Best regards, Ruslan.
>
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