[rt-users] Mandatory/Required custom field

[Kenneth Crocker]

Torsten,


	Like I said before, I don't think that "Mandatory" CF's can be enforced 
when creating a ticket via email. You may have to create a "ticket 
transaction" CF for that. Have you looked inth that?


Kenn
LBNL

On 2/1/2008 11:19 AM, Torsten Brumm wrote:
> Hi Thierry, RT Users,
> today i played around a lot with the CF Type Select One Value set to 
> mandatory. The Result lokos as follows:
> 
> 1. Ticket created via web ui, you have to select a value if you have the 
> rights to modify the CF - Thats OK
> 2. Ticket is created via mail. OK, you can reply, you can also close the 
> Ticket without select a value for the CF - Thats not mandatory - its bad
> 3. Ticket moved from a queue into the queue with the mandatory CF, you 
> can work with the ticket like under 2.
> 4. Ticket created via mail, you choose a values for the cf - it works, 
> if you go and change it back to no values, it gives a error message, 
> that you have to select a value - its also ok.
> 
> So, from my point of view,  it works partially but not 100%.
> 
> BPS, any Ideas??? Is this fixed under 3.6.6? Any suggestions form other 
> Users already using 3.6.6?
> Torsten
> 
> 2007/9/7, Thierry Thelliez <thierry.thelliez.tech at gmail.com 
> <mailto:thierry.thelliez.tech at gmail.com>>:
> 
>     Hello,
> 
>     With RT 3.6.4:
> 
>     I am trying to make a 'Select one value' type custom field mandatory.
>     Selecting the (?#Mandatory). value for Validation does not seem to
>     work like I was expecting. The user is still able to submit the ticket
>     and the custom field value is '(no value)'.
> 
>     I tried (?#Mandatory).+ without success.
> 
>     What am I missing?
> 
>     Thanks,
>     Thierry
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> -- 
> MFG
> 
> Torsten Brumm
> 
> http://www.torsten-brumm.de
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