[rt-users] Mandatory/Required custom field

[Torsten Brumm]

Hi Thierry, RT Users,
today i played around a lot with the CF Type Select One Value set to
mandatory. The Result lokos as follows:

1. Ticket created via web ui, you have to select a value if you have the
rights to modify the CF - Thats OK
2. Ticket is created via mail. OK, you can reply, you can also close the
Ticket without select a value for the CF - Thats not mandatory - its bad
3. Ticket moved from a queue into the queue with the mandatory CF, you can
work with the ticket like under 2.
4. Ticket created via mail, you choose a values for the cf - it works, if
you go and change it back to no values, it gives a error message, that you
have to select a value - its also ok.

So, from my point of view,  it works partially but not 100%.

BPS, any Ideas??? Is this fixed under 3.6.6? Any suggestions form other
Users already using 3.6.6?
Torsten

2007/9/7, Thierry Thelliez <thierry.thelliez.tech at gmail.com>:
>
> Hello,
>
> With RT 3.6.4:
>
> I am trying to make a 'Select one value' type custom field mandatory.
> Selecting the (?#Mandatory). value for Validation does not seem to
> work like I was expecting. The user is still able to submit the ticket
> and the custom field value is '(no value)'.
>
> I tried (?#Mandatory).+ without success.
>
> What am I missing?
>
> Thanks,
> Thierry
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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