[rt-users] Mandatory/Required custom field

[Torsten Brumm]

Hi Kenneth, Thierry, RT Users,
its fine for me, that a ticket created via mail has the mandatory fields not
set, thats correct, what i mean (sorry for my bad english) is, after the
ticket is created, if you reply to it from the web ui, or you resolve the
ticket via the web ui, you can close the ticket without setting the CF.

Torsten

2008/2/1, Kenneth Crocker <KFCrocker at lbl.gov>:
>
> Torsten,
>
>
>         Like I said before, I don't think that "Mandatory" CF's can be
> enforced
> when creating a ticket via email. You may have to create a "ticket
> transaction" CF for that. Have you looked inth that?
>
>
> Kenn
> LBNL
>
> On 2/1/2008 11:19 AM, Torsten Brumm wrote:
> > Hi Thierry, RT Users,
> > today i played around a lot with the CF Type Select One Value set to
> > mandatory. The Result lokos as follows:
> >
> > 1. Ticket created via web ui, you have to select a value if you have the
> > rights to modify the CF - Thats OK
> > 2. Ticket is created via mail. OK, you can reply, you can also close the
> > Ticket without select a value for the CF - Thats not mandatory - its bad
> > 3. Ticket moved from a queue into the queue with the mandatory CF, you
> > can work with the ticket like under 2.
> > 4. Ticket created via mail, you choose a values for the cf - it works,
> > if you go and change it back to no values, it gives a error message,
> > that you have to select a value - its also ok.
> >
> > So, from my point of view,  it works partially but not 100%.
> >
> > BPS, any Ideas??? Is this fixed under 3.6.6? Any suggestions form other
> > Users already using 3.6.6?
> > Torsten
> >
> > 2007/9/7, Thierry Thelliez <thierry.thelliez.tech at gmail.com
> > <mailto:thierry.thelliez.tech at gmail.com>>:
> >
> >     Hello,
> >
> >     With RT 3.6.4:
> >
> >     I am trying to make a 'Select one value' type custom field
> mandatory.
> >     Selecting the (?#Mandatory). value for Validation does not seem to
> >     work like I was expecting. The user is still able to submit the
> ticket
> >     and the custom field value is '(no value)'.
> >
> >     I tried (?#Mandatory).+ without success.
> >
> >     What am I missing?
> >
> >     Thanks,
> >     Thierry
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> >
> >
> >
> > --
> > MFG
> >
> > Torsten Brumm
> >
> > http://www.torsten-brumm.de
> >
> >
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> >
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>


-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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