[rt-users] Mandatory/Required custom field

[Kenneth Crocker]

Torsten,

	I believe that the enforcement should happen during a "Modify" episode. 
I do not think that reply/correspondence is a "modify" episode, it 
merely adds attachments to the ticket on the DataBase, not modify the 
ticket record content. However, resolve probably "should" check to be 
sure the CF has data.


Kenn
LBNL

On 2/1/2008 11:29 AM, Torsten Brumm wrote:
> Hi Kenneth, Thierry, RT Users,
> its fine for me, that a ticket created via mail has the mandatory fields 
> not set, thats correct, what i mean (sorry for my bad english) is, after 
> the ticket is created, if you reply to it from the web ui, or you 
> resolve the ticket via the web ui, you can close the ticket without 
> setting the CF.
> 
> Torsten
> 
> 2008/2/1, Kenneth Crocker <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>:
> 
>     Torsten,
> 
> 
>             Like I said before, I don't think that "Mandatory" CF's can
>     be enforced
>     when creating a ticket via email. You may have to create a "ticket
>     transaction" CF for that. Have you looked inth that?
> 
> 
>     Kenn
>     LBNL
> 
>     On 2/1/2008 11:19 AM, Torsten Brumm wrote:
>      > Hi Thierry, RT Users,
>      > today i played around a lot with the CF Type Select One Value set to
>      > mandatory. The Result lokos as follows:
>      >
>      > 1. Ticket created via web ui, you have to select a value if you
>     have the
>      > rights to modify the CF - Thats OK
>      > 2. Ticket is created via mail. OK, you can reply, you can also
>     close the
>      > Ticket without select a value for the CF - Thats not mandatory -
>     its bad
>      > 3. Ticket moved from a queue into the queue with the mandatory
>     CF, you
>      > can work with the ticket like under 2.
>      > 4. Ticket created via mail, you choose a values for the cf - it
>     works,
>      > if you go and change it back to no values, it gives a error message,
>      > that you have to select a value - its also ok.
>      >
>      > So, from my point of view,  it works partially but not 100%.
>      >
>      > BPS, any Ideas??? Is this fixed under 3.6.6? Any suggestions form
>     other
>      > Users already using 3.6.6?
>      > Torsten
>      >
>      > 2007/9/7, Thierry Thelliez <thierry.thelliez.tech at gmail.com
>     <mailto:thierry.thelliez.tech at gmail.com>
>      > <mailto:thierry.thelliez.tech at gmail.com
>     <mailto:thierry.thelliez.tech at gmail.com>>>:
>      >
>      >     Hello,
>      >
>      >     With RT 3.6.4:
>      >
>      >     I am trying to make a 'Select one value' type custom field
>     mandatory.
>      >     Selecting the (?#Mandatory). value for Validation does not
>     seem to
>      >     work like I was expecting. The user is still able to submit
>     the ticket
>      >     and the custom field value is '(no value)'.
>      >
>      >     I tried (?#Mandatory).+ without success.
>      >
>      >     What am I missing?
>      >
>      >     Thanks,
>      >     Thierry
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>      >
>      >
>      > --
>      > MFG
>      >
>      > Torsten Brumm
>      >
>      > http://www.torsten-brumm.de
>      >
>      >
>      >
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> 
> 
> -- 
> MFG
> 
> Torsten Brumm
> 
> http://www.torsten-brumm.de