[rt-users] Mandatory/Required custom field

[Torsten Brumm]

Hi Kenneth,

thats true, i forgot i added someting from the wiki, the ability to change
the cf's during each reply, comment. Without this, a user wouldn't touch the
cf during this, thats correct.

OK, so last open issue should be the resolve part, here rt must check if the
field is set or not.

lets see what jesse says ;-)

Torsten

2008/2/1, Kenneth Crocker <KFCrocker at lbl.gov>:
>
> Torsten,
>
>         I believe that the enforcement should happen during a "Modify"
> episode.
> I do not think that reply/correspondence is a "modify" episode, it
> merely adds attachments to the ticket on the DataBase, not modify the
> ticket record content. However, resolve probably "should" check to be
> sure the CF has data.
>
>
> Kenn
> LBNL
>
> On 2/1/2008 11:29 AM, Torsten Brumm wrote:
> > Hi Kenneth, Thierry, RT Users,
> > its fine for me, that a ticket created via mail has the mandatory fields
> > not set, thats correct, what i mean (sorry for my bad english) is, after
> > the ticket is created, if you reply to it from the web ui, or you
> > resolve the ticket via the web ui, you can close the ticket without
> > setting the CF.
> >
> > Torsten
> >
> > 2008/2/1, Kenneth Crocker <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov
> >>:
> >
> >     Torsten,
> >
> >
> >             Like I said before, I don't think that "Mandatory" CF's can
> >     be enforced
> >     when creating a ticket via email. You may have to create a "ticket
> >     transaction" CF for that. Have you looked inth that?
> >
> >
> >     Kenn
> >     LBNL
> >
> >     On 2/1/2008 11:19 AM, Torsten Brumm wrote:
> >      > Hi Thierry, RT Users,
> >      > today i played around a lot with the CF Type Select One Value set
> to
> >      > mandatory. The Result lokos as follows:
> >      >
> >      > 1. Ticket created via web ui, you have to select a value if you
> >     have the
> >      > rights to modify the CF - Thats OK
> >      > 2. Ticket is created via mail. OK, you can reply, you can also
> >     close the
> >      > Ticket without select a value for the CF - Thats not mandatory -
> >     its bad
> >      > 3. Ticket moved from a queue into the queue with the mandatory
> >     CF, you
> >      > can work with the ticket like under 2.
> >      > 4. Ticket created via mail, you choose a values for the cf - it
> >     works,
> >      > if you go and change it back to no values, it gives a error
> message,
> >      > that you have to select a value - its also ok.
> >      >
> >      > So, from my point of view,  it works partially but not 100%.
> >      >
> >      > BPS, any Ideas??? Is this fixed under 3.6.6? Any suggestions form
> >     other
> >      > Users already using 3.6.6?
> >      > Torsten
> >      >
> >      > 2007/9/7, Thierry Thelliez <thierry.thelliez.tech at gmail.com
> >     <mailto:thierry.thelliez.tech at gmail.com>
> >      > <mailto:thierry.thelliez.tech at gmail.com
> >     <mailto:thierry.thelliez.tech at gmail.com>>>:
> >      >
> >      >     Hello,
> >      >
> >      >     With RT 3.6.4:
> >      >
> >      >     I am trying to make a 'Select one value' type custom field
> >     mandatory.
> >      >     Selecting the (?#Mandatory). value for Validation does not
> >     seem to
> >      >     work like I was expecting. The user is still able to submit
> >     the ticket
> >      >     and the custom field value is '(no value)'.
> >      >
> >      >     I tried (?#Mandatory).+ without success.
> >      >
> >      >     What am I missing?
> >      >
> >      >     Thanks,
> >      >     Thierry
> >      >     _______________________________________________
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> >      >
> >      >
> >      >
> >      > --
> >      > MFG
> >      >
> >      > Torsten Brumm
> >      >
> >      > http://www.torsten-brumm.de
> >      >
> >      >
> >      >
> >
> ------------------------------------------------------------------------
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> >
> >
> > --
> > MFG
> >
> > Torsten Brumm
> >
> > http://www.torsten-brumm.de
>
>


-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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