[rt-users] Changing Queue based on Incoming Email address

[Kimberly McKinnis]

I create all tickets in our general queue and move them based on domain
name. Here's the scrip I use:
 
# Domains we want to move
my $domains = {};
 
my %domain_map = (
                   '\@.*\.?comcast\.com'         => "comcast-server",
                   '\@.*\.?cox\.com'        => "cox-server"
                );
 
#Check each of our defined domains for a match
foreach my $domainKey (keys %domain_map ){
if($self->TicketObj->RequestorAddresses =~ /^.*?${domainKey}/) {
    # Domain matches - move to the right queue
    $self->TicketObj->SetQueue($domain_map{$domainKey});
    }
}

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Fixer
(Robert Smith)
Sent: Tuesday, February 05, 2008 4:48 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Changing Queue based on Incoming Email address


I can't seem to get the syntax correct for a User Defined scrip to
change queue on an existing ticket, based on which email address they
send to.  I have two queues, post at mydomain and review at mydomain.  We have
an external database that sends emails based on where a project is in
our workflow, so we need the tickets to drift thru the queues based on
emails from the db.

Any existing scrips or extensions I might be able to look at?


-- 
Robert Smith | Post Production Manager
*:: +1.800.929.0737 x55 | +1.310.882.5584 fax
*:: fixer at livenation.com | AIM::  bigdaddyfix
*:: 6255 Sunset Blvd, 17th Floor, | Hollywood, CA, | 90028
*:: http://www.livenation.com <http://www.livenation.com/> 

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