[rt-users] Changing Queue based on Incoming Email address

[Todd Chapman]

How does email get into your RT? We use aliases and the RT mail gateway to
get mail sent to different addresses into different queues. That's really
standard practice for RT.

On 2/5/08, Fixer (Robert Smith) <fixer at livenation.com> wrote:
>
>  I can't seem to get the syntax correct for a User Defined scrip to change
> queue on an existing ticket, based on which email address they send to.  I
> have two queues, post at mydomain and review at mydomain.  We have an external
> database that sends emails based on where a project is in our workflow, so
> we need the tickets to drift thru the queues based on emails from the db.
>
> Any existing scrips or extensions I might be able to look at?
>
>
> *--
> Robert Smith* | Post Production Manager
> (:: +1.800.929.0737 x55 | +1.310.882.5584 fax
> 8:: *fixer at livenation.com* | AIM::  bigdaddyfix
> *:: 6255 Sunset Blvd, 17th Floor, | Hollywood, CA, | 90028
> ::: *http://www.livenation.com* <*http://www.livenation.com/*>
>
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