[rt-users] Tasks

[Ruslan Zakirov]

Bill, Kenneth's example is cool and works, however it notifies old
owner when people change owner except when old owner is nobody. To
notify new owner you should read
http://wiki.bestpractical.com/view/NotifyOwner .

On Feb 8, 2008 2:03 AM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> Bill,
>
>
>         Keep in mind, that a "notify .." will not send anything to "whomever"
> if "whomever" is the person making the change. As to a scrip to notify
> of owner change, I use the following scrip/template code:
>
> #  Scrip code
>
> # check transaction as an owner change; no spam for "nobody"
> #
> my $trans = $self->TransactionObj;
>
> return 0 unless $trans->Field eq 'Owner';
> return 1 unless $trans->OldValue == $RT::Nobody->Id;
>
> # Template code
>
> To:{
>       my   $Old_Owner;
>       $Old_Owner = RT::User->new($RT::System);
>       $Old_Owner->Load( $Transaction->OldValue );
>       $Old_Owner->EmailAddress();
>     }
> Subject: Request Titled: "{$Ticket->Subject}" has a new owner!
>
> -----------------------------------------------------------------------------
> TICKET INFORMATION:
> Ticket Queue  : {$Ticket->QueueObj->Name}
> Ticket Number : {$Ticket->id}
> Ticket Subject: {$Ticket->Subject}
> Ticket Description:
>       {
>       return $Ticket->FirstCustomFieldValue('Description');
>       }
> Ticket Priority  is: {$Ticket->Priority}
> Ticket Created   by: {$Ticket->CreatorObj->Name}
> Ticket Now Owned by: {$Ticket->OwnerObj->Name}
>
>
>         I hope this helps.
>
> Kenn
> LBNL
>
>
> On 2/7/2008 1:24 PM, Candelario, Bill wrote:
> > Hi,
> >
> > Is there a way to create Queue called "Tasks" and when creating a task
> > and assigning it to an owner, that it actually emails the owner of the
> > ticket.  I tried using the "OnCreate..NotifyOwner" scrip but it didn't
> > work. Any suggestions?
> >
> > I'm using version 3.6.4
> >
> > Thanks,
> > Bill
> >
> >
> > ------------------------------------------------------------------------
>
> >
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-- 
Best regards, Ruslan.