[rt-users] default value for description field depending on queue

[Tommie Van Mechgelen]

Dear,

is it possible to set the description field to a default value when you 
use "Create ticket in queue". 

E.g.  we want to fill up the description field with some default 
questions our help desk person will ask the requester on phone.  He then 
fills in the answer after the question.

Can you tell me how I can fix this?  The questions are different 
depending on the queue the ticket will be created in.

I have looked around but did not find any answer.

Thanks in advance.

Kind Regards,
tommie