[rt-users] Security based on custom field values?

[Ruslan Zakirov]

I was talking about configurable types of watchers. In 3.6 you have to
write an extension to implement 'Clients' and 'Supliers' watcher
groups for tickets.

On Feb 13, 2008 6:29 PM, Todd Chapman <todd at chaka.net> wrote:
> Ruslan,
>
> I think watchers could be dynamic in 3.6. Asset Tracker has dynamic
> watcher groups.
>
> -Todd
>
>
> On 2/12/08, Ruslan Zakirov <ruz at bestpractical.com> wrote:
> > Idea is good and we implemented something like that in RTIR, however
> > it doesn't fit into the current RT's design really well. I think that
> > in your case it's better to use watchers to define suppliers and
> > clients and in 4.0 branch we're going to allow people to define more
> > watcher groups instead of the current hard-coded list. In 3.6 I don't
> > see really good way to implement something like that, except
> > publishing Clients and Suppliers as Cc watchers of a ticket, but this
> > means that they will have the same set of privileges on a ticket.
> >
> > On Feb 11, 2008 11:46 PM, Ed Matthews <g8orade at yahoo.com> wrote:
> > >
> > > Is it possible to set up RT with ticket user access governed by the values
> > > in custom fields? Example:
> > > Set up a queue and add 2 custom fields that are mandatory for each ticket in
> > > the queue.
> > >    * Suppliers (Single Select List of Values)
> > >    * Clients (Single Select List of Values)
> > > Set up users by giving them one or more clients and one or more carriers.
> > > Accessing the queue presents to the user only those tickets where their
> > > client and supplier user access settings intersect the values of the
> > > tickets.
> > >
> > > Sample Roles:
> > > Clients can see all tickets no matter what supplier.
> > > Suppliers can see all tickets no matter what customer.
> > > Internal users can see all tickets for the clients and carriers given them,
> > > (up to all).
> > >
> > > Thanks,
> > > Ed Matthews,
> > > g8orade at yahoo.com
> > >
> > >  ________________________________
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> >
> >
> >
> > --
> > Best regards, Ruslan.
> > _______________________________________________
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>



-- 
Best regards, Ruslan.