[rt-users] Security based on custom field values?

[Todd Chapman]

Ruslan,

I think watchers could be dynamic in 3.6. Asset Tracker has dynamic
watcher groups.

-Todd

On 2/12/08, Ruslan Zakirov <ruz at bestpractical.com> wrote:
> Idea is good and we implemented something like that in RTIR, however
> it doesn't fit into the current RT's design really well. I think that
> in your case it's better to use watchers to define suppliers and
> clients and in 4.0 branch we're going to allow people to define more
> watcher groups instead of the current hard-coded list. In 3.6 I don't
> see really good way to implement something like that, except
> publishing Clients and Suppliers as Cc watchers of a ticket, but this
> means that they will have the same set of privileges on a ticket.
>
> On Feb 11, 2008 11:46 PM, Ed Matthews <g8orade at yahoo.com> wrote:
> >
> > Is it possible to set up RT with ticket user access governed by the values
> > in custom fields? Example:
> > Set up a queue and add 2 custom fields that are mandatory for each ticket in
> > the queue.
> >    * Suppliers (Single Select List of Values)
> >    * Clients (Single Select List of Values)
> > Set up users by giving them one or more clients and one or more carriers.
> > Accessing the queue presents to the user only those tickets where their
> > client and supplier user access settings intersect the values of the
> > tickets.
> >
> > Sample Roles:
> > Clients can see all tickets no matter what supplier.
> > Suppliers can see all tickets no matter what customer.
> > Internal users can see all tickets for the clients and carriers given them,
> > (up to all).
> >
> > Thanks,
> > Ed Matthews,
> > g8orade at yahoo.com
> >
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>
>
> --
> Best regards, Ruslan.
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