[rt-users] RT Reporting - We need your wishlists

[Greg Evans]

I like that one a lot. That would be  great report for me to use here at
work.
 
Greg Evans


  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Traiano
Welcome
Sent: Thursday, February 14, 2008 7:10 AM
To: Jesse Vincent
Cc: Users rt-Users
Subject: Re: [rt-users] RT Reporting - We need your wishlists


Problem Trending :-) 
 
 I understand the difficulties of implementing this, not least that problem
categories vary in definition from company to company, but basically: A
report based on a custom fields in  a ticket, where the organisation creates
a custom field for problem categories and then draws a bar chart report on
all tickets based on the "problem type" field.
 
Regards,
T.

On Thu, Feb 14, 2008 at 4:52 PM, Jesse Vincent <jesse at bestpractical.com>
wrote:


Hi Everybody,

I have an RT hacker working on a new, expanded reporting tool for RT.
While I can't promise that we'll implement _every_ report you want, we
could really use your wishlists.

What reporting and statistics do you want to get out of RT?
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