[rt-users] Linking tickets across queues

[Mathew Snyder]

Sweet, thanks to Ruslan and Todd.  Looks like the perfect solution

Mathew

Todd Chapman wrote:
> Set  StrictLinkACL to 0 in RT_SiteConfig.pm
> 
> 
> # When this feature is enabled an user need ModifyTicket right on both
> # tickets to link them together, otherwise he can have right on any of
> # two.
> Set($StrictLinkACL, 1);
> 
> 
> On 2/19/08, Mathew Snyder <mathew.snyder at gmail.com> wrote:
>> Our rights scheme is designed such that each queue has a group associated with
>> it.  Users have the Create Ticket right in all other queues so as to be able to
>> move tickets around but they can't own or modify tickets in other queues.  This
>> has led to a question from my manager regarding linking tickets.
>>
>> It seems that without being able to modify a ticket outside of adding comments,
>> a person cannot link two tickets in different queues.  Is there a way around
>> this without adding the ModifyTicket right to all groups and all queues?
>>
>> Mathew
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