[rt-users] Round Robin Scheme

[Drew Barnes]

Start here and modify to your own needs.
http://www.gossamer-threads.com/lists/rt/users/39136


Kenneth Crocker wrote:
> Kaushal,
>
>
> 	Round robin? Are you asking if someone has written a scrip that 
> automatically assigns a ticket to the next person in line that has 
> ownership rights to a queue? We either have our queue manage (AdminCc) 
> assign them or let those who have the time just take them if they can 
> work on them. I've never heard of a scrip that arbitrarily assigns them. 
> Have you tried the wiki?
>
>
> Kenn
> LBNL
>
> On 2/19/2008 9:10 PM, Kaushal Shriyan wrote:
>   
>> Hi
>>
>> Is there a Round Robin Scheme of assigning Tickets to the users who
>> are using Request Tracker
>>
>> Thanks and Regards
>>
>> Kaushal
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>
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>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>