[rt-users] RT_System opening tickets?

Feargal Reilly feargal at thecia.ie
Fri Jan 11 13:06:55 EST 2008

Usually that's as a result of somebody replying to the ticket after it was 
RT will reopen a ticket if there's correspondance going on.


At 15:49 11/01/02, Sheeri Kritzer wrote:
>Hey there, I'm running RT 2.0.9, and for some reason, after a ticket is
>closed, sometimes RT_System opened it up.  A co-worker noticed it and
>asked me why it happened, and I didn't know.  Then it happened to one of
>my tickets.
>anyone else had this function?
>Sheeri Kritzer
>Systems Administrator
>University Systems Group
>Tufts University
>sheeri.kritzer at tufts.edu
>rt-users mailing list
>rt-users at lists.fsck.com

Feargal Reilly,
Systems Administrator,
The CIA.

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