[rt-users] RT_System opening tickets?

[Feargal Reilly]

Usually that's as a result of somebody replying to the ticket after it was 
closed.
RT will reopen a ticket if there's correspondance going on.

-fr.

At 15:49 11/01/02, Sheeri Kritzer wrote:
>Hey there, I'm running RT 2.0.9, and for some reason, after a ticket is
>closed, sometimes RT_System opened it up.  A co-worker noticed it and
>asked me why it happened, and I didn't know.  Then it happened to one of
>my tickets.
>
>anyone else had this function?
>
>--
>Sheeri Kritzer
>Systems Administrator
>University Systems Group
>Tufts University
>617-627-3925
>sheeri.kritzer at tufts.edu
>
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users

Feargal Reilly,
Systems Administrator,
The CIA.