[rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

[Kenneth Crocker]

Tom,


	You might want to use a different template for the "onCreate" scrip.

Kenn
LBNL

On 1/11/2008 10:41 PM, Tom H wrote:
> Kenneth Crocker wrote:
>> Tom,
>>
>>     If you can put them all in one group, or if they are already in
>> groups that only have "takers" as members, then list the group(s) in the
>> Watchers: "CC" of the appropriate queues. Then all you need do is create
>> a notification scrip for "OnCreate" to "Notify CC's". That would work.
>> How do you plan to maintain the membership of this "Takers" group?
> 
> Hi,
> 
> I see what you mean now, If I removed the following global script;
> "	(no value)
> On Correspond Notify Requestors and Ccs with template Correspondence"
> 
> And replaced it with the following;
> "	(no value)
> On Correspond Notify Requestors with template Correspondence"
> and
> "	(no value)
> On Create Notify cs with template Correspondence"
> 
> And added my "project A group" to the watchers list for "project A
> queue", then the CC list would only be notified of new tickets, and not
> get all the correspondence!!!
> 
> I guess I was hoping not to mess with the default watchers CC list - but
>  as I have not plans to use it currently, that makes for a neat solution.
> 
> (I think I have got that correctly?)
> 
> Thanks,
> 
> Tom Hodder
> 
> 
> 
> 
>