[rt-users] Outgoing email

[Steve Cochran]

A little more info. Did some additional testing and a second account  
that was known to RT but wasn't "privileged" received a response  
correctly.

Is there any differences how the system would respond to a request  
generated by a "privileged" user?

Steve

On Jan 8, 2008, at 2:54 PM, Steve Cochran wrote:

>
> Working with a clean install of 3.6.3 on FC 7, running into a  
> problem with outgoing email. Using the default config of sendmail  
> pipe.
>
> Scrip 6, which is the default send email to requester, is failing  
> with error: no recipients found. This was with email coming from a  
> internal account that also has an account in RT. Looking at the full  
> headers showed no To: field, so I can see why the SendEmail package  
> is failing to find a recipient. The user that send does show as  
> having a valid email in their user profile.
>
> Testing with unknown (to RT), local account on the linux server: a  
> response did go out and full headers looked normal in the ticket.
>
> Any idea why the outgoing mail might be failing to correctly  
> generate a recipient?
>
> Steve
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31,  
> we'll take
> up to 20 percent off the price. This sale won't last long, so get in  
> touch today.   Email us at sales at bestpractical.com or call us at +1  
> 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly  
> Media.Buy a copy at http://rtbook.bestpractical.com