[rt-users] Outgoing email

[Steve Cochran]

Think we solved it. If you respond to a ticket that you generated the  
request for, it doesn't send you mail. Is that correct?

Steve

On Jan 8, 2008, at 4:20 PM, Steve Cochran wrote:

>
> A little more info. Did some additional testing and a second account  
> that was known to RT but wasn't "privileged" received a response  
> correctly.
>
> Is there any differences how the system would respond to a request  
> generated by a "privileged" user?
>
> Steve
>
> On Jan 8, 2008, at 2:54 PM, Steve Cochran wrote:
>
>>
>> Working with a clean install of 3.6.3 on FC 7, running into a  
>> problem with outgoing email. Using the default config of sendmail  
>> pipe.
>>
>> Scrip 6, which is the default send email to requester, is failing  
>> with error: no recipients found. This was with email coming from a  
>> internal account that also has an account in RT. Looking at the  
>> full headers showed no To: field, so I can see why the SendEmail  
>> package is failing to find a recipient. The user that send does  
>> show as having a valid email in their user profile.
>>
>> Testing with unknown (to RT), local account on the linux server: a  
>> response did go out and full headers looked normal in the ticket.
>>
>> Any idea why the outgoing mail might be failing to correctly  
>> generate a recipient?
>>
>> Steve
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>>
>> If you sign up for a new RT support contract before December 31,  
>> we'll take
>> up to 20 percent off the price. This sale won't last long, so get  
>> in touch today.   Email us at sales at bestpractical.com or call us at  
>> +1 617 812 0745.
>>
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly  
>> Media.Buy a copy at http://rtbook.bestpractical.com
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31,  
> we'll take
> up to 20 percent off the price. This sale won't last long, so get in  
> touch today.   Email us at sales at bestpractical.com or call us at +1  
> 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly  
> Media.Buy a copy at http://rtbook.bestpractical.com