[rt-users] Outgoing email

[Bill Fischer]

Look into NotifyActor.  I bet if you set it to 1, in RT_SiteConfig.pm, it'll
do what you want.

On Jan 8, 2008 3:26 PM, Steve Cochran <stephen.cochran at kingarthurflour.com>
wrote:

>
> Think we solved it. If you respond to a ticket that you generated the
> request for, it doesn't send you mail. Is that correct?
>
> Steve
>
> On Jan 8, 2008, at 4:20 PM, Steve Cochran wrote:
>
> >
> > A little more info. Did some additional testing and a second account
> > that was known to RT but wasn't "privileged" received a response
> > correctly.
> >
> > Is there any differences how the system would respond to a request
> > generated by a "privileged" user?
> >
> > Steve
> >
> > On Jan 8, 2008, at 2:54 PM, Steve Cochran wrote:
> >
> >>
> >> Working with a clean install of 3.6.3 on FC 7, running into a
> >> problem with outgoing email. Using the default config of sendmail
> >> pipe.
> >>
> >> Scrip 6, which is the default send email to requester, is failing
> >> with error: no recipients found. This was with email coming from a
> >> internal account that also has an account in RT. Looking at the
> >> full headers showed no To: field, so I can see why the SendEmail
> >> package is failing to find a recipient. The user that send does
> >> show as having a valid email in their user profile.
> >>
> >> Testing with unknown (to RT), local account on the linux server: a
> >> response did go out and full headers looked normal in the ticket.
> >>
> >> Any idea why the outgoing mail might be failing to correctly
> >> generate a recipient?
> >>
> >> Steve
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> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll
> take
> up to 20 percent off the price. This sale won't last long, so get in touch
> today.
>    Email us at sales at bestpractical.com or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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