[rt-users] A few beginner work flow questions and suggestions

[Jake Conk]

Thanks Jan for your help. After messing around with this system for a
few days and not being able to figure it out I don't think its right
for me. This is way too overly complex just for a ticket management
system in my opinion and I'm moving to something more simple. I found
something called OTRS and everything seems to work in it the way I
would expect so I think I'm going to use that.

Thanks anyways, its much appreciated :)

- Jake

On Jan 10, 2008 12:55 AM, Jan Grant <jan.grant at bristol.ac.uk> wrote:
> On Wed, 9 Jan 2008, Jake Conk wrote:
>
> > What permissions do I need to give the unprivleged user to be able to
> > see his own tickets that he created along with any replies? I do not
> > want other users to be able to see each others tickets, only the
> > admins (super users) can do that.
>
> There are a bunch of special groups ("Roles") which are evaluated on a
> ticket-by-ticket basis. "Requestor" is one of those. Assign the
> appropriate rights to that role group.
>
> Cheers,
> jan
>
> PS. If you have a few spare quid, the essentials book is worhtwhile
> picking up.
>
> --
> jan grant, ISYS, University of Bristol. http://www.bris.ac.uk/
> Tel +44 (0)117 3317661   http://ioctl.org/jan/
> Hang on, wasn't he holding a wooden parrot? No! It was a porcelain owl.
>