[rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

[Kenneth Crocker]

Tom,


	Getting an email notification that a ticket was created is not the same 
as getting an email for ALL correspondence. Setting up a scip for 
"OnCreate" will NOT trigger when there is just correspondence. A Ticket 
created in 1 queue by self-service (email) will only trigger 1 time. Any 
other correspondence in that queue for that ticket will only trigger 
another email if it is set for "OnCorrespondence". Maybe I don't 
understand what your problem is.


Kenn
LBNL

On 1/11/2008 2:32 PM, Tom H wrote:
> Kenneth Crocker wrote:
>> Tom,
>>
>>
>>     If you can put them all in one group, or if they are already in
>> groups that only have "takers" as members, then list the group(s) in the
>> Watchers: "CC" of the appropriate queues. Then all you need do is create
>> a notification scrip for "OnCreate" to "Notify CC's". That would work.
>> How do you plan to maintain the membership of this "Takers" group?
> 
> Surely, if the "project A group" was in the watchers CC list for the
> "project A queue", then that "project A group" would get copies of all
> the replies to all the tickets to that queue, regardless of whether they
> owned it or not? (I thought that was the point of the watchers CC list)
> 
> Basically, I want all the users in the group to get notified that there
> is a new ticket, but not for that group to get all the replies.
> 
> realistically, anyone who has seeQueue and takeTicket for a queue, is
> going to be able to see and take the ticket using the web interface. So
> all I am suggesting is something to notify those users of that fact.
> 
> I'm thinking something along the lines of
> 
> foreach($user = $this->userList){
> if($this->queue->hasRight('TakeTicket', $user)){
> 	print "CC: $user->emailAddress \n";
> }
> }
> 
> But I don't know perl that well, so I am going to have to look into this
> further.
> 
> Tom
> 
> 
> 
> 
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