[rt-users] Wrong CreatorObj in resolved notification

Todd Chapman todd at chaka.net
Wed Jan 16 16:15:05 EST 2008

$Transaction->CreatorObj returns the creator of the transaction, not the

On 1/16/08, GUBBELS Jac <JacG at kocschool.k12.tr> wrote:
>  Hi,
> I created a scrip and template that define the notification when the
> status of a tickets is set to resolved (basic thing I guess). To make the
> notification personal I start with 'Dear
> {$Transaction->CreatorObj->RealName}'. The name displayed in the message
> however is not that of the Creator but that of the Owner of the ticket. The
> scrip condition is 'on resolve' and the stage is 'TransactionCreate'. Do I
> make an obvious mistake? Someone will probably have a hunge...
> Thanks for your replies and this vivid mailing list, it's archives have
> already proved very helpful!
> -- Jac
> PS: in the autoreply upon ticket creation the same does work!
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