[rt-users] RT 3.6.5 and Non LDAP users

Nuno Silva nrvs at isep.ipp.pt
Mon Jan 28 10:39:13 EST 2008

I have a RT 3.6.5 box working with ldap and tickets being created by 
email with no problem.
However i want to be able to allow ticket creation by mail when the mail 
is coming from outside my domain.
Is there any way i accept the mail and create a temporary ticket in a 
custom queue until someone validates it and puts it in the right queue?

I hope i can get any help.

If needed i can provide a more complete explanation about this scenery.


Nuno Silva

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