[rt-users] RT 3.6.5 and Non LDAP users

[Emmanuel Lacour]

On Mon, Jan 28, 2008 at 03:39:13PM +0000, Nuno Silva wrote:
> Hello.
> I have a RT 3.6.5 box working with ldap and tickets being created by 
> email with no problem.
> However i want to be able to allow ticket creation by mail when the mail 
> is coming from outside my domain.
> Is there any way i accept the mail and create a temporary ticket in a 
> custom queue until someone validates it and puts it in the right queue?
> 


Of course!

Look for aprovals  on http://wiki.bestpractical.com/.

You can make a script wich handle new tickets created by a requestor not
in your privileged users DB and create an aproval for this.

-- 
Emmanuel Lacour ------------------------------------ Easter-eggs
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