[rt-users] e-mail not working

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Thu Jan 31 15:09:37 EST 2008


Stage, not mode.  Edit the scrip in the UI and check that the stage is 
not set to Disabled.

Jeffrey Lee wrote:
> How would I check if it is in disabled mode?
>
> -Jeff 
>
> -----Original Message-----
> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
> Sent: Thursday, January 31, 2008 2:05 PM
> To: Jeffrey Lee
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] e-mail not working
>
> Have you checked to make sure scrips are not in disabled mode?
>
> Jeffrey Lee wrote:
>   
>> Hi guys,
>>  
>> So I finally got Rt up and running but i am having problems with the 
>> outgoing e-mail. The only time RT will send an e-mail is if I manually 
>> type an e-mail within the CC field of a ticket and update it. It will 
>> not send to a requestor nor a user when they are assigned a ticket.
>> This is probably a simple fix. Any ideas?
>>  
>> -Jeff
>> ----------------------------------------------------------------------
>> --
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com Commercial support: 
>> sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>> Buy a copy at http://rtbook.bestpractical.com
>>     
>
>   



More information about the rt-users mailing list