[rt-users] RT Ticket creation

Emmanuel Lacour elacour at easter-eggs.com
Thu Jul 3 09:49:53 EDT 2008

On Thu, Jul 03, 2008 at 03:50:22PM +0300, Caglar wrote:
> Hello everybody,


>     I have just started to develop a web application with RT. But I have 
> some problems
> that I couldn't solve . I will be so grateful to you, if anyone can help me.
>    I have a php form in which users enter an incident and submit it.  
> Then the app sends an
> email to the person in charge of the incident. I am storing the datas  
> from the form to the
> Tickets and Users tables in the RT's database in order to create a  
> ticket in RT. But the sad
> part is, when I login to the RT with my root account, I couldn't see the  
> ticket that PHP app
> created from the RT's web interface . Php form inserts the datas to the  
> database from the
> forms successfully. And my questions are:
>    * Why RT doesn't see the datas that I've inserted into the RT's
>      database?

Because you probably mis-inserted it.

>    * How can I create a ticket outside the RT?

Never use the DB directly, ever use the perl RT API or the command line
"bin/rt" (in your case, maybe the rt command with a ticket template or
the web interface with the Offline tool).

>    * Does RT needs to modify a file in order to create a new ticket?


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