[rt-users] RT Ticket creation

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Thu Jul 3 11:20:23 EDT 2008

Simplest route is to have that form send an email with the requestor as 
the From and let RT do al lthe back-end work.

Caglar wrote:
> Hello everybody,
>      I have just started to develop a web application with RT. But I 
> have some problems
> that I couldn't solve . I will be so grateful to you, if anyone can 
> help me.
>     I have a php form in which users enter an incident and submit it. 
> Then the app sends an
> email to the person in charge of the incident. I am storing the datas 
> from the form to the
> Tickets and Users tables in the RT's database in order to create a 
> ticket in RT. But the sad
> part is, when I login to the RT with my root account, I couldn't see 
> the ticket that PHP app
> created from the RT's web interface . Php form inserts the datas to 
> the database from the
> forms successfully. And my questions are:
>     * Why RT doesn't see the datas that I've inserted into the RT's
>       database?
>     * How can I create a ticket outside the RT?
>     * Does RT needs to modify a file in order to create a new ticket?
>     * Can I use the RT's builtin ticket creation interface without
>       authentication?
> FYI: I am using RT 3.6.6 and Mysql 5.1, Apache 1.3.9 on FreeBSD.
> Yours,
> Çağlar Gülçehre
> -----------------------------
> Çağlar Gülçehre
> Tübitak Ulakbim
> BlackSea Interconnection
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Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

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