[rt-users] Using rt with email

[Albert Shih]

Hi all

First time I'm post a message on this mailing-list.

I'm sysadmin, I'm never use any ticket managing system, (so I never use RT
too). 

I'm using/managing Linux/*BSD system during > 10 years, but I'm not a
programmer, that's mean I'm not perl-guru. 

I would like to known if with RT I can :

	managing all tickets with email (exclude editing ticket), but
	submit a ticket, create a new ticket, close ticket, assign to
	someone a ticket, re-assign a ticket.

	make some knowlegde database

I have the RT Essential book, and I think everything is possible with RT,
but my question is «everything is possible»....for who ? 

Can I do those thing without write many perl scripts ? 

Regards.

NB:Sorry for my english
-- 
Albert SHIH
SIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Heure local/Local time:
Ven 11 jul 2008 15:07:19 CEST