[rt-users] Changing Queue reference in emails

[Kevin Freels]

Greetings!

I would like the response emails (comment, reply) to reflect the queue
that they're generated from, not the RT instance. We have multiple
queues, and I think it will get confusing to have the messages say "I.T.
Support" when the ticket generated is actually from the Engineering
queue.

How is this done? Do I need to create a whole new series of templates
for each queue?

Thanks, as always!!!!

....k 
-=-=-=- 
Kevin Freels
Director of Information Technology
Sendmail, Inc.
kfreels at sendmail.com  510/594.5572