[rt-users] Changing Queue reference in emails

Kevin Freels kfreels at sendmail.com
Mon Jul 14 18:20:20 EDT 2008


I would like the response emails (comment, reply) to reflect the queue
that they're generated from, not the RT instance. We have multiple
queues, and I think it will get confusing to have the messages say "I.T.
Support" when the ticket generated is actually from the Engineering

How is this done? Do I need to create a whole new series of templates
for each queue?

Thanks, as always!!!!

Kevin Freels
Director of Information Technology
Sendmail, Inc.
kfreels at sendmail.com  510/594.5572

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