[rt-users] Simple Search function

[Jesse Vincent]

On Jul 16, 2008, at 3:31 PM, Jake Zack wrote:

> In fact, this function I describe below *IS* built into the new RT  
> somewhere...or Best Practical developed it for themselves..
>
We don't have any special code in there for this. Have you tested  
3.8.0 locally?

> Their website at rt3.fsck.com DOES handle searches the way I'd like  
> them to be handled.
>
> A search for:
>
> anti anxiety
>
> ...finds:
>
> 10208 	antisocial-personality-disorder-anxiety 	new 	Pushmi 	Nobody 	0
> 		20 hours ago 		20 hours ago 	0
> 10211 	anti-depressents-for-anxiety 	new 	Pushmi 	Nobody 	0
> 		15 hours ago 		15 hours ago 	0
>
> So there is some method to have it handle searches in a better way.
>
> Anyone?
>
> On 16-Jul-08, at 2:14 PM, Jake Zack wrote:
>
>> What modifications would need to be made to make the Simple Search  
>> function accept more than one word?
>>
>> It can do two words when the search terms are put in single  
>> quotes...but the string has to match exactly a string in the Subject.
>>
>> If the ticket subject is "barack obama beat hillary clinton"...a  
>> search for:
>>
>> barack obama
>>
>> ...yields no results...but...
>>
>> 'barack obama'
>>
>> ...does yield results.
>>
>> I can't seem to find a way to make it accept a search phrase such as:
>>
>> barack hillary
>>
>> and yield a result.
>>
>> And yes, I know the advanced search feature can be used...but I'm  
>> told that that is too cumbersome for the average user.
>>
>> Any help would be appreciated.
>>
>> Thanks.
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080716/4063012b/attachment.htm>