[rt-users] templates

Raphael Loziczky rl at greentube.com
Fri Jul 18 08:15:26 EDT 2008


I got it working with the first way described in the link - but the 
variation described doesn't work in 3.8.0

any idea how I can get it working?


Toby Darling schrieb:
> Hi Raphael
>> is it possible to create templates that can be used as direct reply 
>> to tickets? so if I reply to a ticket that I can choose a before 
>> created template as an answer?
> I've implemented http://wiki.bestpractical.com/view/CannedReplies and 
> it works great.
> Cheers
> Toby
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