[rt-users] templates
Raphael Loziczky
rl at greentube.com
Fri Jul 18 08:15:26 EDT 2008
hi,
I got it working with the first way described in the link - but the
variation described doesn't work in 3.8.0
any idea how I can get it working?
cheers,
Raphael
Toby Darling schrieb:
> Hi Raphael
>
>> is it possible to create templates that can be used as direct reply
>> to tickets? so if I reply to a ticket that I can choose a before
>> created template as an answer?
>
> I've implemented http://wiki.bestpractical.com/view/CannedReplies and
> it works great.
>
> Cheers
> Toby
>
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