[rt-users] custom ticket responder message

[Marvin Santos]

I used ReplyBasedUponContent<http://wiki.bestpractical.com/view/ReplyBasedUponContent>script
but my "Autoreply" script is still the one replying when sending new
ticket based on the string I defined on
ReplyBasedUponContent<http://wiki.bestpractical.com/view/ReplyBasedUponContent>"condition."
I'm using RT-3.6.1. Please help.

On Fri, Jul 4, 2008 at 3:33 PM, Emmanuel Lacour <elacour at easter-eggs.com>
wrote:

> On Fri, Jul 04, 2008 at 02:44:12AM +0800, Marvin Santos wrote:
> > How can I create a custom ticket responder message if RT receives an
> email
> > with specific subject?
>
> You have to write your own condition scrip and template. You can maybe
> find help in examples of custom scrips/templates here
> http://wiki.bestpractical.com/view/Contributions.
>
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