[rt-users] RT 3.8.0 and WebExternalAuth failing.

Jesse Vincent jesse at bestpractical.com
Sat Jul 26 20:16:57 EDT 2008

On Jul 23, 2008, at 12:34 PM, Richmond, Raymond wrote:

>                 Good morning.  Built a new 3.8.0 install on Debian  
> and have run into a problem getting WebExternalAuth to work.
> Everything works with it disabled, and I can confirm that when it is  
> enabled that a valid REMOTE_USER is presented in the environment  
> variables but RT refuses to pick up on it (or I am missing something  
> that is different in 3.8 that worked in 3.6) and falls back to  
> internal authentication.
> I see REMOTE_USER = testuser in my environment, and testuser is  
> setup as username as well as Unix Login in user identity.
> Nothing shows up in debug log except for “Successful login” when I  
> fall back to internal auth.

Can you send along the system configuration information that you'd see  
if you clicked Configuration -> Tools in RT? That will tell us  
everything about your configuration that we should need to know.

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