[rt-users] Username at RT login not matching Ticket sent via e-mail

Jorge Aldana jorge at salk.edu
Mon Jul 28 14:53:46 EDT 2008

Well users login with username and the ticket is sent in via e-mail as 
username at email.com so yes there's two accounts.

Does RT allow for users to login via username at email.com? Or is there a scrip to 
alter the tickets to set it to username instead of username at email.com as 
requester when tickets are created? Or force users to login as 
username at email.com?

I'm still fishing through the doc's and learning RT so don't quite know where 
the tweaking can take place for this. Any guide or pointing to guides if anyone 



On Mon, 28 Jul 2008, John Arends wrote:

> Do their usernames have the proper email address? Or do you end up with
> 2 accounts per person? If the account a user logs in with is not the
> same as the account created when the email is sent in, then the user
> won't be able to see the tickets from the other account because you will
> have essentially two accounts.
> Jorge Aldana wrote:
>> Hello All,
>> As users send tickets via e-mail their tickets are Requester set to
>> username at email.com but at login they are username and as username cannot see
>> their e-mailed tickets within the RT website. Is there a way to set it so
>> logging in users can see their e-mailed tickets? A scrip or config? I just was
>> moved to running our RT so I'm still fishing through the config's and setup.
>> Thanks,
>> Jorge
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