[rt-users] Username at RT login not matching Ticket sent via e-mail

[Micah Gersten]

In RT 3.6.0 it doesn't seem to create 2 accounts for this.

Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com



Jorge Aldana wrote:
> Well users login with username and the ticket is sent in via e-mail as 
> username at email.com so yes there's two accounts.
>
> Does RT allow for users to login via username at email.com? Or is there a scrip to 
> alter the tickets to set it to username instead of username at email.com as 
> requester when tickets are created? Or force users to login as 
> username at email.com?
>
> I'm still fishing through the doc's and learning RT so don't quite know where 
> the tweaking can take place for this. Any guide or pointing to guides if anyone 
> can.
>
> Thanks,
>
> Jorge
>
> On Mon, 28 Jul 2008, John Arends wrote:
>
>   
>> Do their usernames have the proper email address? Or do you end up with
>> 2 accounts per person? If the account a user logs in with is not the
>> same as the account created when the email is sent in, then the user
>> won't be able to see the tickets from the other account because you will
>> have essentially two accounts.
>>
>>
>> Jorge Aldana wrote:
>>     
>>> Hello All,
>>>
>>> As users send tickets via e-mail their tickets are Requester set to
>>> username at email.com but at login they are username and as username cannot see
>>> their e-mailed tickets within the RT website. Is there a way to set it so
>>> logging in users can see their e-mailed tickets? A scrip or config? I just was
>>> moved to running our RT so I'm still fishing through the config's and setup.
>>>
>>> Thanks,
>>>
>>> Jorge
>>>
>>>       
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