[rt-users] Requestor cannot change ticket status

Sebastien Termeau st at mobilepeople.com
Thu Jul 31 04:33:59 EDT 2008

Hi RT-Users

I have installed RT 3.6.7 for my company.
Everything is working fine.
I just would like to allow unprivileged requestors to change the
status of their own ticket.
In the global group right configuration tab, requestor are allowed to
- ModifyTicket
- ReplyToTicket
- ShowTicket

In the manual, it is said that ModifyTicket should allow the user to
change the status of the ticket.
Do you have an idea of why it is not working for me?

Many thanks

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