[rt-users] Requestor cannot change ticket status

Kenneth Crocker KFCrocker at lbl.gov
Thu Jul 31 12:42:32 EDT 2008


	To what extent can they NOT do it? You didn't mention "SeeQueue" or 
"ShowTicket" privileges. Can they see the ticket so they can modify it? 
What exactly is happening?


On 7/31/2008 1:33 AM, Sebastien Termeau wrote:
> Hi RT-Users
> I have installed RT 3.6.7 for my company.
> Everything is working fine.
> I just would like to allow unprivileged requestors to change the
> status of their own ticket.
> In the global group right configuration tab, requestor are allowed to
> - ModifyTicket
> - ReplyToTicket
> - ShowTicket
> In the manual, it is said that ModifyTicket should allow the user to
> change the status of the ticket.
> Do you have an idea of why it is not working for me?
> Many thanks
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