[rt-users] [error] Can't call method "crit"

PF IT email.lists at pandf.us
Thu Jul 31 18:01:02 EDT 2008

It seams like anything I do with perl or configs I can not get rid of
this error:

[Thu Jul 31 14:47:37 2008] [error] Can't call method "crit" on an
undefined value at /opt/rt3/bin/../lib/RT.pm line 579.\nCompilation
failed in require at (eval 2) line 1.\n
[Thu Jul 31 14:47:37 2008] [error] Can't load Perl
file: /opt/rt3/bin/webmux.pl for server server.domain.local:0,

This is a fresh install of RT.  I had 3.6 partially installed 3.6 but
since removed 3.6 when a fresh install of 3.8 was done a couple of days
ago.  I keep getting this error and apache fails starting.

The setup.

System: Ubuntu 8.04
Web Server:  Apache2

We are setting up RT to run as http://servername/rt and have the
configuration file in /etc/apache2/conf.d


PerlModule Apache2::RequestRec Apache2::compat
PerlModule Apache::DBI
#PerlRequire /usr/share/request-tracker3.6/libexec/webmux.pl
PerlRequire /opt/rt3/bin/webmux.pl
PerlSetVar MasonArgsMethod CGI

RewriteEngine on

RewriteRule ^/rt$ /rt/
RewriteRule ^/rt/(.*)$ /opt/rt3/share/html/$1
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^(/opt/rt3/share/html/.*)/$ $1/index.html

# We need this to prevent requests for images being sent through to
# the RT::Mason handler.

<Directory /opt/rc3/share/html/NoAuth/images>
  SetHandler default-handler

<Directory /opt/rt3/share/html>
  SetHandler perl-script
  PerlHandler RT::Mason

This was a modified unbutu rc3.6 config file altered to use 3.8 /opt/rc3
settings.  I have tried to use the permod conf altering it for our

# RT default Apache configuration

Alias /rt/ /opt/rt3/share/html/

<Directory /opt/rt3/share/html/>
        AllowOverride All
        Options ExecCGI FollowSymLinks
        Options Indexes FollowSymLinks
        <IfModule mod_access.c>
                Order allow,deny
                Allow from all

PerlRequire /opt/rt3/bin/webmux.pl
<Location /rt/>
##      RewriteEngine On
        RedirectMatch permanent (.*)/$ $1/index.html
        AddDefaultCharset UTF-8
        SetHandler perl-script
        PerlHandler RT::Mason

Neither of these work and still give the same errors.  I don't know if
it is a perl issue or our config settings but since this is my first
attempt to setup RT I seriously love some extra help.

Thank you in advance,

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