[rt-users] No users listed in "Owner" dropdowns

[Tom Smith]

I was having the same issue but hadn't looked into it until I saw  
this thread.

DBIx::SearchBuilder was at the current version (1.53) but there were  
some dependancies that hadn't been installed. I installed all of its  
deps and forced a reinstall of DBIx::SearchBuilder but still have the  
same problem. `make testdeps` shows that all RT deps are installed.

Do I also need to rebuild RT to get this working?

On Jun 10, 2008, at 5:34 AM, Eirik Øverby wrote:

> Thank you!
>
> It turns out that that particular package was not upgraded  
> correctly last time I upgraded all systems here. I have now rebuilt  
> and upgraded that dependency, and all seems well.
>
> /Eirik
>
> On Jun 10, 2008, at 12:52, ruz at bestpractical.com wrote:
>
>> Most probably RT's dependencies out of date. Install newer
>> DBIx::SearchBuilder from the CPAN.
>>
>> Don't forget `make testdeps`. It's not optional step, the same  
>> applies
>> to upgrades.
>>
>> On 6/10/08, Eirik Øverby <ltning at anduin.net> wrote:
>>> Followup:
>>>
>>> I have now even erased the database, re-initialized it, and created
>>> only a barebone set of queues, users and groups. I have modeled this
>>> closely after the working RT instance I have, and made sure the
>>> configuration (RT_SiteConfig) is the same on both systems.
>>>
>>> I still see the same problem - no users are listed in the "owner"
>>> dropdowns, anywhere. Not even for the superuser!
>>>
>>> Anyone?
>>>
>>> Thanks,
>>> /Eirik
>>>
>>> On Jun 10, 2008, at 01:11, Eirik Øverby wrote:
>>>
>>>> Hi all,
>>>>
>>>> I have been struggling for a few days trying to figure out why  
>>>> one of
>>>> my RT installations don't show any other users than "Nobody" in
>>>> "Owner" dropdowns. The most immediate effect of this is that any
>>>> "Basic" or "People" change to a ticket will result in an owner  
>>>> change
>>>> to "Nobody", as not even the current owner is listed. Needless  
>>>> to say,
>>>> this is frustrating for both the users and the support staff.
>>>>
>>>> I've gone through and verified (against a working RT installation)
>>>> that queue and group rights are set up adequately. In particular, I
>>>> have given the "OwnTicket" right to the appropriate users. I've  
>>>> even
>>>> attempted to give "broad rights" - however even giving superuser
>>>> rights to a named user, the "Privileged" group or any other  
>>>> gorup does
>>>> not help.
>>>>
>>>> I'm almost beginning to suspect database corruption or some kind of
>>>> bug in RT, however I do not feel even remotely experienced  
>>>> enough to
>>>> claim this with any weight - so I'm still defaulting to thinking  
>>>> this
>>>> is a mistake on my part somehow.
>>>>
>>>> All other aspects of RT is working fine; and on the other
>>>> installations I have even the above is working as it should.
>>>>
>>>> Technical information:
>>>> All RT instances, good and bad, are running on FreeBSD 7.0-STABLE.
>>>> They are all installed from packages built from the ports system  
>>>> then
>>>> distributed - in other words the *exact* same builds of both RT and
>>>> supporting packages, all the way down to OS and database.
>>>> Configurations of webserver etc. are somewhat different, but should
>>>> not be a factor in this.
>>>>
>>>> Any help would be greatly appreciated.
>>>>
>>>> Thanks, and with best regards
>>>> Eirik Øverby
>>>> Modirum MDpay
>>>> Oslo, Norway
>>>> _______________________________________________
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>>>>
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>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly  
>>>> Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>
>>>
>>
>>
>> -- 
>> Best regards, Ruslan.
>
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>
> Community help: http://wiki.bestpractical.com
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>
>
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