[rt-users] Showing custom fields with command line RT - [Pork] Email found in subject

[Kevin Falcone]

On Mar 13, 2008, at 11:06 AM, Ben Robson wrote:

> Stef,
>
> I have been trying to work out this exact same thing for the past  
> week now, in fact I put a similar post to this maillist  
> approximately 3 days ago, with little assistance.
>
> Thus far I have found the documentation that implies custom fields  
> can be referenced by 'CF-CustomFieldName'.  However my testing of  
> this results in nothing (at best I get a ':' where asking for Status  
> might give 'Status: open').
>
> One thing I did find was that, in a documented example, if you asked  
> for a verbose show of a ticket it would show custom field values  
> along with the standard field values, however in my testing I only  
> get the standard fields being shown.
>
> I am now wondering if something has been changed in command-line rt  
> that means the CF-CustomFieldName is still the correct syntax, but  
> that the command-line rt can't see custom-fields for display any  
> more (it can still search, but can't display them).

That syntax works here

rt-3.6.6$ ./bin/rt  show ticket/1 -f id,queue,CF-Testing
id: ticket/1
Queue: General
CF-Testing: testing value

Perhaps the user bin/rt is logging in as lacks permissions?

-kevin
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