[rt-users] Quick question about upgrading....

[Patterson, Craig]

Greg,

 

Unfortunately, it looks like you made your edits directly to the
versions in the share folder.  If you upgrade RT, you will overwrite you
customizations.  I recommend taking a look at the wiki, specifically,
http://wiki.bestpractical.com/view/CleanlyCustomizeRT.  

 

In summary, you should create a "local" folder where you store your
customized files.  When you do an upgrade, the upgrade MAKE file doesn't
overwrite the local folder,  but it does overwrite the shared folder.

 

-Craig

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Greg
Evans
Sent: Thursday, March 20, 2008 1:46 PM
To: 'RT Users'
Subject: [rt-users] Quick question about upgrading....

 

Was just thinking about upgrading from 3.6.5->3.6.6

Was just wondering what happens to the changes I have made to files for
rt?

For instance, I have made changes to:

/opt/rt3/share/html/Ticket/Elements/ShowPeople

Will I need to re-implement those changes or ??

Thanks in advance 

Greg Evans

Hood Canal Communications

(360) 898-2481 ext.212 

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