[rt-users] Hiding Queues from Users and/or Groups

[Kenneth Crocker]

Chance,

	Do NOT grant the "SeeQueue" or "CreateTicket" privileges globally. 
Grant then to specific user groups that contain the appropriate 
privileged users. You also might want to create queue-specific support 
groups for owning and modifying tickets as well. Something like 
"Queue-1", "Queue-1-Users", "Queue-1-Tech-Support", etc. We have over 75 
Application (software) support queues arranged just this way and that 
way we don't have users from the wrong groups messing up tickets in some 
other queue. Hope this helps.


Kenn
LBNL

On 3/27/2008 3:10 PM, Chance Ervin wrote:
> We have an RT installation that has several queues, and I would like to 
> start locking them down bases on users and groups. I basically want to be 
> able to hide queues from users who do not need to see or work with them.
> 
> I have looked through the Wiki, but I have not been able to find anything 
> that addresses this. Has anyone else implemented this type of function?
> 
> Configuration:
> 
> RT3
> Perl v5.8.5 under linux
> Apache2
> 
> Thank you.
> 
> ----------------
> Chance Ervin
> Senior Systems Engineer
> Intelenet Communications
> 
> NOC 949 784-7911
> support at intelenet.net
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