[rt-users] Self-Service Interface

[Stephen Cochran]

Finally got around to installing this mod, but it's not working  
correctly in our 3.6.3  install. Basic problem is that all uses are  
stuck in the Basic mode, even though the URL is not at the SelfService/ 
index.html location. Also, no matter what, the cookie always stays  
with a value of "Basic".

Anyone seen this problem? No errors in the apache or rt logs, and for  
the life of me can't see any errors in the code on the wiki.

Steve


On Feb 23, 2008, at 8:44 AM, Joe Casadonte wrote:
> On 2/22/2008 4:42 PM, Steve Cochran wrote:
>> Yep, read through that and
>> http://wiki.bestpractical.com/view/AutoRedirectToSelfService
>> I was wondering if anyone was using them and how the experience  
>> worked for users. The other thought I had was using the one you  
>> suggested, making the Self Service the default (not sure how yet),  
>> and then also modifying the self service tabs to add a link to the  
>> "Advanced" interface.
>
> Well, we use it here, and most people like it (personally I abhor  
> the Self Service interface, but then I use Emacs & VI by choice, so  
> I guess it's to be expected).  Self Service is the default already,  
> and there exists an "Advanced" link at the top right near the login/ 
> logout link. Adding it as a tab option instead is a very straight- 
> forward thing to do, at least for the non-Self Service interface.
>
> -- 
> Regards,
>
>
> joe
> Joe Casadonte
> joe.casadonte at oracle.com
>
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