[rt-users] displaying Stalled tickets

[Scott Benson]

Hello,
    I'd like to have a RT Display tickets that are stalled in

"25 highest priority tickets I own"
"25 newest unowned tickets"

What we want to happen is every time we send an email to a customer it 
stalls the ticket, unless otherwise told to resolve.  If possible we'd 
also like stalled tickets to show up a different color from open 
tickets.  Is this possible?
-- 
Scott Benson
A1 Networks
(707)570-2021 x203