[rt-users] Promoting a non-privileged user to a privileged user

[Paulo Filipe Andrade]

Hello,

I'm using RT with the LDAP patch. Everything is working as expected:  
logins, auto updating user information, etc.

However imagine the following situation:
1 - A user sends an e-mail to RT and is auto created as a non- 
privileged user.
2 - Later on that user is added to the LDAP (in my case to an LDAP  
group), to be part of the staff.
3 - User tries to login and gets thrown to the self-service page...

I want to modify the LDAP patch to allow for escalating a user to  
privileged if certain conditions apply.
However I don't know the correct way to do this escalation..  I don't  
quite understand how RT uses ACLs and Principals to get this working.

Thank you for your time!
Any help is appreciated,

Paulo F. Andrade
pauloandrade at ist.utl.pt