[rt-users] Enhancements and workflows that we have added

[Todd Chapman]

Aaron,

What was the solution to get Timeline working? Other people have had the
same problem...

-Todd

On Mon, Mar 31, 2008 at 7:54 PM, Aaron Sallade <asallade at ptsowa.org> wrote:

> Just in case these are of interest to anyone else-
>
> Added a scrip and template that adds a reply to a DependedOnBy Parent
> ticket when the child is resolved. Resolving a sub task (child) will add
> a comment to the parent noting that the prerequisite is now complete, it
> will also email the owner of the parent task.
>
> Set the Row count of custom fields by type and or customfield ID. In our
> implementation, single select boxes have a row height of 1 (making them
> a drop down box) and text areas have a row height of 6, and a specific
> multi select is set to 7 so that no scrolling is needed to view its
> options.
>
> Default values on custom fields. We modified the code so that the
> "description" field in the custom field admin screen is used for the
> default value of that custom field. This works regardless of the field
> type, so for text, select boxes etc.
>
> Altered Priority and Aging. We modified aging so that it ages towards
> Starts instead of Due. We also made it so that priority will increase by
> 1 for each day past the start date until it is resolved. Tickets with no
> start date age with a priority increase of 1 per day.
>
> We modified the "Timeline" module to use Start Date and Due Date as
> opposed to Created and Resolved. This is more appropriate for project
> management. We also added more verbose titles to the timeline items,
> including ticket #'s. This creates a Project Management Gantt style
> chart off of any search results where the tickets have at least a Starts
> Date.
>
> Most of these are mods/hacks to the source code that we overlayed in the
> /local folder. If anyone is interested in the details I will post them
> to the list.
>
> -Aaron
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080331/4be9a0a7/attachment.htm>