[rt-users] Enhancements and workflows that we have added

[Ruslan Zakirov]

On Tue, Apr 1, 2008 at 3:54 AM, Aaron Sallade <asallade at ptsowa.org> wrote:
> Just in case these are of interest to anyone else-
>
[snip]

>  Altered Priority and Aging. We modified aging so that it ages towards
>  Starts instead of Due. We also made it so that priority will increase by
>  1 for each day past the start date until it is resolved. Tickets with no
>  start date age with a priority increase of 1 per day.
Several days ago I've update RT::Action::LinearEscalate [1] you should
look at it and may be port changes into it and send us patches. This
will be part of the RT 3.8.0

[snip]
>
>  -Aaron

[1] http://search.cpan.org/~ruz/RT-Action-LinearEscalate-0.06/lib/RT/Action/LinearEscalate.pm

-- 
Best regards, Ruslan.