[rt-users] Link issues in the Tickets section (ie: static search)

[Nelson Pereira]

Set($WebPath , "/");

Set($WebBaseURL , "https://rt.protus.org");

 

The problem seems to be when RT creates tickets from emails.

 

Nelson

 

 

 

________________________________

From: RT Lists [mailto:lists_rt at amnesiamachine.com] 
Sent: Friday, May 02, 2008 2:08 PM
To: Nelson Pereira
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Link issues in the Tickets section (ie: static
search)

 

Hi Nelson,

 

Forgive me if I'm covering what you've tried already. To start out, in
your RT_SiteConfig, verify your WebPath and WebBaseURL settings.  As an
example, here's the relevant settings from an existing RT setup:

 

Set($WebPath , "/rt");

Set($WebBaseURL , "http://10.0.0.15:$WebPort");

 

This tells RT that it's supposed to be located at http://10.0.0.15:80/rt
(I think in your case, $WebPath would be just "/").

 

As for the capitalization issue... have you performed any changes
whatsoever to RT-related files, other than RT_SiteConfig.pm in
[rtpath]/etc?

 

-Matt

 

 

On Tue, Apr 29, 2008 at 12:51 PM, Nelson Pereira <npereira at protus.com>
wrote:

Hi all,

 

I've noticed a problem that I'm unsure when it actually started.

 

When you click on the Tickets link (
https://domain.com/Search/Build.html) at the top of the page in RT at a
glance,

When you click on one of the tickets that show up, the link is wrong,
hence brings you to a page cannot be displayed.

 

The link looks like this: https://ticket/Display.html?id=143

When it should look like this: 
https://domain.com/Ticket/Display.html?id=143

 

Notice the host part missing and the "t" is suppose to be Capitalized.

 

Anyone can tell me how I can fix this? This seams to be an issue with
the search I think or something.

 

 

Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 
www.myfax.com 

Refer your friends and colleagues to MyFax! 
Click here for more information.
<http://www.myfax.com/referral_program.asp>  

  <http://www.myfax.com> 

 


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